Cancel & Exchange

Cancellation Policy

1.Orders canceled within 2 days of payment confirmed will be charged 10% fee and buyer is eligible for a 90% refund.

2.After 2 days of payment confirmed, buyer will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

3.Once your order has been shipped, it can no longer be canceled.

If you need to cancel your order, please email support@dresstok.com for help.

If you want to change size or color after payment. Please contact us in 24 hours after payment. Please note color and size can not be changed once the process has begun. If you really want to change size or color, extra cost would be charged. Please contact us.

Sizing or Fitting Issues

Our dress size is true to our size chart. So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.

As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.

Exchange

1. Contact us within 5 days after you receive the items.

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.